CUSTOMER SERVICE EXECUTIVE

PATI Group is the fast-growing E-commerce business that specializes in Dropshipping (500% increase in sales in 1 year) in the US, Australia and Europeans markets.
Our website:
http://www.patigroup.com
Our businesses:
https://praise2heaven.com
https://activpulse.com
https://liposo.com
https://indestructiblesneakers.co
At PATI Group, we believe that everyone is connected. Somewhere on the earth, there is always someone who shares the same mindset as you. The question is “How to connect your ideas to your like-minded people?”
Our core values are HUSTLE - HUNGRY (for knowledge) - HUMBLE - HAPPY- HONEST and we are looking for talented like-minded candidates to join our young & professional team.
Job title: Customer Service Executive
Work location: 4th level, 26 Hoang Ke Viem, Tan Binh District, Ho Chi Minh City.
Job summary                         
We are looking for a highly motivated customer service champions in our Ho Chi Minh office. You will support the team with creating a sustainable CRM strategy while acting as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Essential Roles and Responsibilities:

• Supporting team to increase the effectiveness of the CRM strategy
• Answer calls professionally to provide information about the company, products and services or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms and applications.
• Handle customer’s complaints, provide appropriate solution and follow up with the customers.
• Generate sales leads.
• Daily report call centre activities.
• Go the extra mile to engage customers after sale.
• Build sustainable relationships of trust through open and interactive communication.

Skills and Qualifications:

• Familiarity with Zendesk or Freshdesk is a big plus.
• Strong Commercial Awareness.
• Strong Customer-oriented mindset.
• Ability to interact, communicate and negotiate effectively.
• Ability to build strong relationships with clients over the phone.
• High levels of motivation, working both independently and as part of a team.
• Advanced level of written and spoken English (Having English certification is a plus).
• Previous experience in similar roles is a plus but not required. Training will be provided.
• Discipline, honest, critical and high initiative.

Come Join PATI GROUP, you will have a chance to enjoy

• Opportunity to work in a fast-growing E-commerce business (500% increase in sales in 1 year).
• A Dynamic, Professional and Friendly Working Environment with the purpose of connecting people.
• Competitive salary and incentives based on performance.
• 13^th month salary and Social Insurance (After passing the probation period)
• Annual company trip and various team bonding activities.

Interested candidates please send us your CV to hr@patigroup.com (Viber/Zalo: 0971746601) - Mr. Tung