Product Consultant

Digi infofabrica is looking for a highly motivated and entrepreneurial profession to be part of our team and help us achieve our goals. You will coordinate with other sales team members to provide high quality services to our customers. This is a customer facing role that involves working with customers during the pre-sales and post-sales process to help them capture and solve technical requirements, shape their solution and implement the solution. You will also represent the customer internally with our product and development team to ensure their success.
Responsibilities
• Support sales during & post sales cycle to ensure that all technical requirements are met
• Implement SAAS solutions and integrate with customers’ system
• Understand the customer’s business and translate their requirements into an elegant solution that is highly usable and also with demonstrable value
• Coordinate with Customer Success resources and product development to ensure the customer’s success
• Work on multiple customers engagement concurrently
• Create and constantly improve project deliverables and best practices
• Manage the customer implementation to a project plan and budget
• Communicate important feedback from customers internally
• Builds and influences relationships with vendors and partners
• Develop deep knowledge of SaaS Service and be above to demonstrate the solution to customer
• Report directly to Heads of sales team and Country Director

Main Qualifications
• 1-2 years of successful experience in consultative technical sales projects
• Must be passionate about customers
• Must have intellectual curiosity and a creative thinker
• Must be able to take complex customer and product concepts and articulate them to diverse audiences
• Strong presentation and solutioning skills
• Strong understanding and hands-on experience with development and systems integration
• Understanding of CRM standard processes - marketing, sales, support
• Experience in Agile development
• Ability to work under strict deadlines
• Able to travel approximately 20-40%
• Bachelor's Degree with a technical emphasis preferred
• Excellent verbal and written communication skills in Vietnamese and English
• Self-motivated, with high energy and an engaging level of enthusiasm
• A team player with high level of dedication
• Hands on experience with CRM software and MS Office (MS Excel in particular)

Floor 3, no. 4, Nguyen Thi Minh Khai st, Da Kao street, District 1, Ho Chi Minh City