Công việc Full time
Sutherland Global Services recruits Service Consultants
28/10/2016
About Sutherland Global Services
Established in 1986, Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals. Headquartered in Rochester, New York, United States, Sutherland employs over 38,000 professionals and operates in more than 60 locations in the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, the Philippines, Slovakia, Sweden, the United Arab Emirates, and the United Kingdom as well as a far-reaching team from CloudSource, Sutherland’s work at home program and provides services in 21 different languages.
Skills Required:
1. Technical Skills
- Basic User level knowledge of Operating System (Windows 7).
- Knowledge of browsers (IE8 and Chrome).
- Ability to use email services through designated portals
- Familiarity with Using Adobe Acrobat Reader.
- Performing all end-user services via Email systems (hard, soft, web).
-Familiarity with Document Verification and Financial transactions.
2. Soft Skills
- Excellent Oral and Written Communication Skills – Ability to construct grammatically correct sentences with clear and concise sentence construction.
- Excellent Comprehension Skills – Ability to Read, Understand & Comprehend English.
- Good Email Etiquettes – Courteous Greeting & Closing. Correct usage of Names, Appropriate Capitalization & Punctuation, Avoiding Acronyms and Emoticons, Professional Usage of Fonts; Colours, Accurate Adaptation of References.
- Strong Customer Service Orientation - Situational understanding or awareness in addressing customer request by priority.
- Excellent Typing Skills – Ability to type 30 words per minute with 90% Accuracy.
- Medium of Education – English as First or Second Language in school.
3. Personal Attributes
- Self- Discipline & Composure, Learning & Adaptability.
- Time Management & Interpersonal Skills.
- Ability to work in a team effectively.
- Enthusiasm, Resourcefulness, Commitment & Drive.
- Positive Attitude towards work and Co-Workers.
- Flexibility with shifts – Ability to work on any 24/7 Shift.
4. Knowledge & Experience
- 0-12 months Experience
- 12 Std Passed or Graduation
- Past experience in Teaching/Customer Service/Email Support/Chat Support/Proof Reading/Document writing
- Internet – Social Media savvy – Facebook, WhatsApp, and Twitter etc.
5. Contact
Ms. Nirmala Maniam
nirmala.maniam@sutherlandglobal.com
Established in 1986, Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals. Headquartered in Rochester, New York, United States, Sutherland employs over 38,000 professionals and operates in more than 60 locations in the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, the Philippines, Slovakia, Sweden, the United Arab Emirates, and the United Kingdom as well as a far-reaching team from CloudSource, Sutherland’s work at home program and provides services in 21 different languages.
Skills Required:
1. Technical Skills
- Basic User level knowledge of Operating System (Windows 7).
- Knowledge of browsers (IE8 and Chrome).
- Ability to use email services through designated portals
- Familiarity with Using Adobe Acrobat Reader.
- Performing all end-user services via Email systems (hard, soft, web).
-Familiarity with Document Verification and Financial transactions.
2. Soft Skills
- Excellent Oral and Written Communication Skills – Ability to construct grammatically correct sentences with clear and concise sentence construction.
- Excellent Comprehension Skills – Ability to Read, Understand & Comprehend English.
- Good Email Etiquettes – Courteous Greeting & Closing. Correct usage of Names, Appropriate Capitalization & Punctuation, Avoiding Acronyms and Emoticons, Professional Usage of Fonts; Colours, Accurate Adaptation of References.
- Strong Customer Service Orientation - Situational understanding or awareness in addressing customer request by priority.
- Excellent Typing Skills – Ability to type 30 words per minute with 90% Accuracy.
- Medium of Education – English as First or Second Language in school.
3. Personal Attributes
- Self- Discipline & Composure, Learning & Adaptability.
- Time Management & Interpersonal Skills.
- Ability to work in a team effectively.
- Enthusiasm, Resourcefulness, Commitment & Drive.
- Positive Attitude towards work and Co-Workers.
- Flexibility with shifts – Ability to work on any 24/7 Shift.
4. Knowledge & Experience
- 0-12 months Experience
- 12 Std Passed or Graduation
- Past experience in Teaching/Customer Service/Email Support/Chat Support/Proof Reading/Document writing
- Internet – Social Media savvy – Facebook, WhatsApp, and Twitter etc.
5. Contact
Ms. Nirmala Maniam
nirmala.maniam@sutherlandglobal.com
TIN LIÊN QUAN
