Thông tin thực tập
Recruitment of Intern, Tenant Experience
18/03/2023
About Frasers:
Frasers Property's multi-national businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 70 cities and 20 countries across Asia, Australia, Europe, the Middle East and Africa.
In Vietnam, its signature developments include Me Linh Point - a Grade A boutique office building in HCMC’s Commercial District 1, Q2 Thao Dien - a luxury mixed-use development in Thu Duc City, Binh Duong Industrial Park - a modern, dynamic & sustainable industrial park strategically placed in Binh Duong Province. Its Fraser Hospitality business also maintains a local presence with Fraser Suites Hanoi, Fraser Residence Hanoi and Capri by Fraser in Ho Chi Minh City.
The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and are invested in promoting a progressive, collaborative, and respectful culture.
For more information about Frasers Property, please log in to: https://www.frasersproperty.com/vn
Responsibilities
1. Customer Service (60%)
• Address tenants’ inquiries and requests within the timeframe of local regulations and organizational policies and service standards.
• Refer tenants to other partners and services as required.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Work at the Reception Counter according to the schedule assigned by the Team Leader.
• Welcome, check-in, provide information, and direct visitors to work and visit the Building.
• Answer, receive, and process calls, and emails from tenants and visitors.
2. Administration (40%)
• Supporting all Tenant Experience activities in setting up and executing logistics for monthly events.
• Monitor and update operational inventories of facility floors.
Requirements
• Good English communication skills.
• Positive and professional demeanor.
• Ability to prioritize and multi-task to meet deadlines in a fast-paced working environment.
• Demonstrated ability to work as a team.
• Willingness to learn and adapt in a dynamic business environment.
• Technically savvy and able to learn company-specific programs and software.
Contact
Le Thi Anh Tuyet
Manager, Human Resources & DCEO Personal Assistant
Tel: +84 28 3827 6789 Mobile: +84 918 44 11 56 Email: tuyet.le@frasersproperty.com
Level 19, Me Linh Point, No. 2 Ngo Duc Ke Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Frasers Property's multi-national businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 70 cities and 20 countries across Asia, Australia, Europe, the Middle East and Africa.
In Vietnam, its signature developments include Me Linh Point - a Grade A boutique office building in HCMC’s Commercial District 1, Q2 Thao Dien - a luxury mixed-use development in Thu Duc City, Binh Duong Industrial Park - a modern, dynamic & sustainable industrial park strategically placed in Binh Duong Province. Its Fraser Hospitality business also maintains a local presence with Fraser Suites Hanoi, Fraser Residence Hanoi and Capri by Fraser in Ho Chi Minh City.
The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and are invested in promoting a progressive, collaborative, and respectful culture.
For more information about Frasers Property, please log in to: https://www.frasersproperty.com/vn
Responsibilities
1. Customer Service (60%)
• Address tenants’ inquiries and requests within the timeframe of local regulations and organizational policies and service standards.
• Refer tenants to other partners and services as required.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Work at the Reception Counter according to the schedule assigned by the Team Leader.
• Welcome, check-in, provide information, and direct visitors to work and visit the Building.
• Answer, receive, and process calls, and emails from tenants and visitors.
2. Administration (40%)
• Supporting all Tenant Experience activities in setting up and executing logistics for monthly events.
• Monitor and update operational inventories of facility floors.
Requirements
• Good English communication skills.
• Positive and professional demeanor.
• Ability to prioritize and multi-task to meet deadlines in a fast-paced working environment.
• Demonstrated ability to work as a team.
• Willingness to learn and adapt in a dynamic business environment.
• Technically savvy and able to learn company-specific programs and software.
Contact
Le Thi Anh Tuyet
Manager, Human Resources & DCEO Personal Assistant
Tel: +84 28 3827 6789 Mobile: +84 918 44 11 56 Email: tuyet.le@frasersproperty.com
Level 19, Me Linh Point, No. 2 Ngo Duc Ke Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
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