TD10.24_Công ty Innovature BPO tuyển dụng

 Innovature BPO provides business and technology outsourcing services to clients in North America and Asia Pacific Region. We enable clients to become high-performance businesses and create long-term relationships by helping drive productivity and efficiency while delivering measurable results. Our commitment is to attract, develop and retain the best talents for our business, challenge our people, demonstrate “can-do” attitude and foster a collaborative and mutually supportive environment.

JOB POSITION: Customer Service Executive – 4-month project (Mandarin/Cantonese/Korean)
NUMBER OF VACANCIES: 21 Customer Service Executive (9 Mandarin/ 4 Korean/ 4 Cantonese/ 3 English)
WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, Ho Chi Minh City
JOB REQUIREMENTS:
Education and Experience:

• Diploma, college, or university degree required

• Exeprience as customer service experience preferred

• Experience in healthcare management or call center settings is highly valued but not compulsory

Skills:

• Great English and either one of the languages: Cantonese, Mandarin, Korean required

• Exceptional customer service skills, including verbal and written communication

• Strong active listening skills

• Ability to collaborate and be a team player

• Must be a quick learner

• Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call

• Ability to listen, talk, and type at the same time.

• Proficiency with Microsoft Office (Word, Excel, Outlook)

• Type 40 wpm. 60 wpm preferred

• Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations is highly preferred

Working Hours

• This position involves direct interaction with clients in the

• US, requiring work hours to align with the US time zone.

• The shift runs from 8 PM to 8 AM (GMT+7), Monday through Sunday.

• You will be scheduled for 8-hour shifts, working 5 days per week, with two days off each week.

JOB DESCRIPTION:

• Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person

• Solve members' issues by finding the cause and explaining the solution. Escalate complex problems to management when needed

• Participate in calls to help retain members

• Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training

• Comply with all healthcare regulations and maintain confidentiality

• Accurately document member interactions in the system

• Be open to regular feedback and coaching for improvement

• Perform other tasks as needed

​BENEFITS: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

• Attractive salary, sign-on bonus and performance bonus at the end of the project

• Professional working environment 

​APPLICATION PROCESS: 

• We welcome talents to apply via recruitment@innovatureinc.com / Mr.Trí – 0938 608 607

• Interviews will take place from October 21 to November 25 (or until we have hired enough staff)

• Onboarding date: December 1st

​CONTACT INFORMATION:

• Contact Person: Ms Trinh Le (Human Resources Manager)

• Email: lucia.le@innovatureinc.com

• Phone Number: (+84) 989 848 845

• Address: Ree Tower, 9 Doan Van Bo Street, District 4, HCMC, Vietnam